Otherwise, I commend the county and providers there for responding in such a responsible manner to the Covid testing needs of county residents. A number of patients were heard complaining about location/poor signage & directions.
You should have a portable sign on Lancaster Ave or tell people the location is at back of IHOP parking lot and in between post office location. The address you have on the website doesn’t exist on Google Maps or Waze ( GPS). We looked around for 20 min and had to ask the nearby fire Dept for directions. The other suggestion is better signage and direction at your Ardmore site. Thankfully, your attentive staff were able to accommodate us. That would have been a major problem for us. If I hadn’t called ( as a senior citizen, I had to arrange travel to your site with my daughter) we May have been turned away.
#Rt447 lab tick testing east stoudsburg pa registration
Your system needs to confirm immediately once registration is complete. Why only 1/2? The person on the telephone line was EXTREMELY helpful! She called the site staff, kept me on the telephone line and gave me real-time updates until we could straighten it all out. When I called the telephone number to confirm my appointment, there was no record of me making the appointment on line, however 1/2 the info I provided via online registration was in the record. When I booked the reservation, I never received a confirmation email. The reservation process and site location needs to be improved.
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